Inside Small Business | Small Business & Home Business Marketing
Remote Support Software
David Grenda, Founder, Grenda Computer Consulting
With the internet being just about everywhere we are all working, being able to access any computer from almost any place has become much more common. There are a growing number of products and services out there that allow such flexibility. Covering all the possibilities here isn’t feasible, but I’ll give you a few of the basics to consider as you contemplate an implementation.
VNC or Virtual Network Computing is a term associated with a (generally) freeware product that comes in various flavors. If you Google VNC, you’ll be able to see them all. UltraVNC is an example of a VNC product. It involves loading a “host” on the computer to which you will connect. A “remote” or “viewer” is then loaded on the computer initiating the remote connection to the “host”. The upside of VNC products is they are inexpensive or free, work well, and give you total control over the host/remote programs. The downside is setting them up usually requires some network configuration changes and they are not as flexible in where the host/remote are located.
The next group involves internet based services that allow you to log into their website and connect to your “host” via their site. GoToMyPC, LogMeIn, WebEx are example of well developed services. Be careful to consider cost/term commitment and the flexibility to add/subtract licenses with these. Some have free versions of their service that provide basic but adequate functionality, with added features if you upgrade products.
The internet based services are great because they generally remove the configuration hassles involved in where the host and remote computer are connected to the internet (like a traveling laptop in a different hotel each night).
If you would like further guidance in considering the options, feel free to drop me an email at
Posted on Monday, February 25th, 2008 at 1:11 pm and is filed under Business, Computers, Technology. You can follow any responses to this entry through the RSS 2.0 feed.
2 Comments | “Remote Support Software”
Thank you!
I really appreciate the tips in this post. As owner of a corporate gifts company, Remote support software is very important. Please continue to submit more quality tips and ideas.